He filed at least 20 service requests promptly after move-in. Second-year finance student Taylor Pannell said he found holes in the wall and cockroaches littering the floor when he moved in at The Rowan. He said he felt “cheated” because his tour of The Rowan showed the positives but said the reality is the opposite. He said his apartment’s air conditioning unit was broken for the first two nights, and he dealt with bug problems. It was fixed a week later.Īndrew Levy, a second-year biochemistry student, had similar issues after moving into The Rowan. Baker filed a request to have it repaired. Her air conditioning was broken in the August heat, with temperatures reaching 90 degrees in her bedroom. Zoe Baker, a second-year environmental science student, said she spent three hours cleaning before she was able to move her things into her apartment at The Rowan. Responses from management in regards to residents' complaints about instances, such as these, of safety, cleanliness as well as crime at off-campus housing complexes like The Rowan, Palmetto Compress, and The Retreat have made students feel unsatisfied. This came after a fire team responded to a call at the apartment complex. Their buildings were also inspected by the Richland County Fire Marshall a week later, according to WLTX. The Rowan greeted residents with dirty apartments and broken appliances on move-in day, according to residents.
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